FloxCall ("FloxCall", "we", "us") respects your privacy. This policy explains what we collect on this website, why we collect it, and the choices you have. We keep it short and in plain English.
What we collect
- Contact form. Your name, business name, email, phone and message, when you send them to us.
- Chat messages. What you type into the chat assistant, and any name, email or phone number you choose to share there.
- Booking info. When you book a call, our scheduling provider (Cal.com) collects your name, email, the time you picked and any notes you add.
- Basic analytics, if used. We don't use analytics or advertising cookies on this site right now. If we add basic analytics later, it will only be to see how the site is used, and we'll update this policy.
- Server logs. Our hosting provider may log standard technical data like IP address and browser type to keep the site secure. IP addresses are also used briefly (up to a day) to limit how many chat messages one visitor can send.
Why we use it
- To answer your questions and reply to your messages.
- To schedule and hold the calls you book.
- To provide our services if you become a client.
- To improve the chat assistant's answers.
- To keep the website secure and prevent spam and abuse.
How the chat assistant works
Chat messages are processed by AI providers to generate replies. Chats are stored for up to 90 days to improve answers and to send leads to the business. If you share your contact info in the chat and ask us to follow up, it's sent to us by email. Please don't share sensitive information in the chat, like payment card numbers, passwords or health details.
We don't sell your information
We do not sell personal information. We don't rent it or trade it either.
Service providers
We use a few service providers to run this website: hosting and chat storage (Cloudflare), AI providers that generate chat replies, scheduling (Cal.com), and form and email delivery (Web3Forms). They receive only the information needed to do their job, and only for that purpose.
How long we keep it
Chats are stored for up to 90 days to improve answers and to send leads to the business, then deleted automatically. We store only what you type in the chat and the assistant's replies, plus whether you opened the booking calendar or left your contact info. We don't store your IP address or device details with chats. Other personal information is kept only as long as we need it for the reasons above, or as the law requires.
Deletion requests
You can ask to see, correct or delete the personal information we hold about you. Email [email protected] and we'll take care of it.
Children's privacy
This website is not directed to children under 13, and we don't knowingly collect their information.
Changes
If we update this policy, we'll change the effective date at the top of this page.
Contact us
FloxCall
Based in Indiana, United States
[email protected]